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Flowerland Family & Friends Terms & Conditions

Our Rewards Card and App is our way of saying thank you for shopping with us.  
1. General Terms
The promoter of Flowerland Friends and Family whose registered company number is B E Enterprises Ltd and registered office is B E Enterprises Ltd Hedsor Road Bourne End SL8 5EE.
By joining the Flowerland Friends and Family loyalty program, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty program, provide you with benefits, personalising your offers and to keep you updated with our latest news. 
These terms and conditions replace all previous versions and are correct as of June 2024. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
B E Enterprises Ltd reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have
accepted the updated terms and conditions.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your purchase history will be used to look up receipts on your request and to send relevant information and reward vouchers.
Members are only entitled to participate in one loyalty account each.
B E Enterprises Ltd reserves the right to refuse, merge or close additional accounts at any time.
Loyalty accounts, coupons, points and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued. 
All vouchers issued are non-transferable
If the loyalty program reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions. 
If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.

2. Joining the loyalty program  
 
Your name, full postal address, email address, date of birth must be provided for a card to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. B E Enterprises Ltd reserves the right to refuse an application at its sole discretion. 
 
Members will need a valid email address to register your card/ sign up to our app. If you do not register your card /app you will not become a member or be able to collect your points nor will you be eligible for other offers and promotions available to members.  
 
B E Enterprises Ltd will use your email address to administer the loyalty program, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app. 
 
3. Biometric Login
For enhanced security and ease, the Flowerland Friends and Family mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a
member at their discretion.
By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.
Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.
Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.
B E Enterprises Ltd shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.

4. Points Vouchers
Rewards and points are only offered as a result of purchasing products within B E Enterprises Ltd.
Points will not be awarded for non-qualifying products, including vouchers, concessions and clothing.
Members can collect 2 points for every £1 spent in a single transaction (after discounts and exclusions). Points are converted into vouchers and issued with a qualifying statement with expiry date and other terms and conditions displayed on the member’s voucher.
Each point is worth 1p in reward vouchers. Points have no value until converted into vouchers and must be used in full in one transaction with any remaining balance being voided.
B E Enterprises Ltd is entitled to remove points from a member’s account at any time, if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the
exchange is for products with an equivalent point’s value.
B E Enterprises Ltd reserves the right to alter the terms of the points system at any time and is under no obligation to award points for any reason outside of qualifying transactions.

5. Birthday Treat
Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.
B E Enterprises Ltd reserve the right to change or withdraw the birthday treat at any time. 

6. Coffee Card
Members will be provided with a hot drinks' loyalty card in their App which will issue a voucher for a free hot drink after the member purchases 9 hot drinks at full price.
The member must scan their App card for each of the 9 hot drinks purchased to qualify for this offer. The expiry date and other terms and conditions will be displayed on the member’s voucher.
B E Enterprises Ltd reserve the right to change or withdraw the hot drink loyalty card at any time. 

7. Prize Draws
To enter a prize draw, members are required to make any purchase from B E Enterprises Ltd and to scan their App card during the transaction.
Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.
B E Enterprises Ltd will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.
B E Enterprises Ltd cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.
The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.
B E Enterprises Ltd reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.
The decisions of B E Enterprises Ltd are final and no correspondence will be entered into.

8. Termination of Membership
We would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost. 
Steps to delete your App account:
Step 1 – Log into your App
Step 2 – Press the Account icon at the bottom of your App
Step 3 – Select the tab called ‘Details’
Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’
Step 5 – Enter your App password and press ‘DELETE’
Step 6 – Your customer record is permanently deleted immediately.

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